We are a human services consultancy specialising in:

ASES AccreditationQuality ManagementOrganisational Performance
High-quality, customer-focussed, ethical

SERVICES

ASES
Accreditation

 

  • Approved Assessor for the Australian Service Excellence Standards (ASES)
  • Assessment against the Certificate and Award Levels
  • Comprehensive supported assessments that fit with your organisation
  • Additional bonus services including mid-term reviews, executive coaching & risk assessments

Quality
Management

 

  • We help you choose the right service standards for your organisation
  • We undertake self-assessments, gap analyses, system development, post assessment work plans and ongoing quality management
  • Over 15 state, territory and national health & community services standards covered
  • Integration of quality system with reporting

Organisational
Performance

 

  • Integrated, tailor-made solutions for improving organisational performance
  • Translating strategy into action
  • NDIS Readiness and Transition
  • System, policy and procedure development
  • Workforce development and performance
  • Independent workplace investigations
  • Executive and workplace coaching

AQP Consulting

ABOUT US

Background

AQP was established in 2008 to support health and community services organisations to grow and respond to industry change.  We have offices in Sydney and Adelaide and provide services across Australia.

Sectors

We work across many sectors including women’s health, domestic and family violence, migrant resource centers, youth, disability, aged care, mental health, drug and alcohol, housing and homelessness services.

Clients

Our clients include large government departments, medium-sized community services as well as small non-government organisations (perhaps with one worker and a volunteer committee).

Our approach

We combine our strong business analysis skills, technical knowledge and outstanding customer service approach to provide exceptional, individualised services and products.

Our clients are supported and guided through each project or accreditation. We provide outstanding results that sustain growth years after projects are completed. We promote capacity building; increase business understanding and develop independence in organisations to improve their quality standards while still meeting the needs and expectations of their clients and communities.

We have strong, flexible and efficient systems which we tailor to the specific needs of every client.

Values

We provide a high quality and consistent service based on high ethical standards and proven methodologies. In all our work we promise to deliver our core values of:

  1. Integrity—we act honestly, respectfully, openly, fairly and lawfully.
  2. Competence—we maintain the highest level of skills, competencies, and content and industry knowledge to deliver the best outcomes for our customers and maintain our reputation.
  3. Impartiality— we conduct our work objectively and make assessments and decisions based on sound reasoning, research and practice evidence.
  4. Efficiency—we undertake our work in a prompt and organised manner avoiding waste, delays and repetition.
  5. Professionalism—we act in a cordial and helpful manner with customers, colleagues and other stakeholders; we listen to all points of view; we observe professional boundaries.
  6. Friendliness—we pride ourselves on being friendly, accessible and easy to work with.
AQP Consulting

MEET THE TEAM

Tamara Stojanovic—Principal & Lead Assessor

Tamara leads a successful consultancy practice assisting community and non-for-profit organisations to meet quality standards, establish continuous quality improvement programs, and get the edge in a competitive, dynamic contestable operating environment. With a background is psychology and social work, Tamara has 25 years’ experience in human services including clinical and casework experience, service management, social policy development and executive management in the Government and non-government services.
As Principal and Assessor at AQP Tamara assists Government and non-Government human services organisations with policy development, program management, evaluation, meeting quality standards, continuous quality improvement programs and business development. Tamara’s experience in quality auditing includes Aged Care Accreditation, QIC standards accreditation and Disability Services Gap Assessments and Third Party Verifications. Tamara has also undertaken significant cross-standards analysis on projects involving standards mapping across 52 state, national and international human service standards.

Ethel McAlpine—Consultant & Lead Assessor

Ethel McAlpine Lead Assessor for Assessments Quality PerformanceEthel takes a lead role in all aspects of AQP including standards assessment, quality management, system development and executive coaching. With a background in special education and disability services, Ethel is a highly experienced social service professional with over 25 years’ experience in direct service provision with people with disabilities, policy, strategy and operations. She has executive NSW Public Service experience in disability and education. She had executive oversight of the development of the NSW Disability Service Standards and completed her career in the NSW Public Service serving for nine years as the Deputy Director- General of Operations (Disability Services).

After leaving the NSW Public Service in 2013, Ethel was awarded the Public Service Medal for services to people with disabilities. Ethel has undertaken numerous standards and accreditation assessments in human services standards.

Our Assessment Team

We select only the most experienced and qualified assessors with many years’ experience as service providers and managers in human services.

All of our assessors have been where you are now, managing services, attending to the needs of clients and staff while juggling funding applications, accreditation, new legislation and industry change. We always establish your operational context and assess where you are in the quality journey to ensure that your accreditation is meaningful to you, your staff and most importantly your clients.

RECENT FEEDBACK

We Can Answer All Your Questions

GET IN TOUCH

Give Us A Call

02 9519 8863
0412 839 857

Send Us A Message

Tamara.Stojanovic@aqpconsulting.com.au

Send us a letter

AQP Consulting
P.O.Box 300, ENMORE NSW 2042

AQP Consulting | Assessments Quality Performance