The Australian Service Excellence Standards (4th Edition 2016) are administered by the South Australian Department of Communities and Social Inclusion (DCSI) and are internationally recognised. Organisations complete self-assessments and an external assessment to achieve three-year accreditation.
AQP is an approved assessor for the Australian Service Excellence Standards (ASES). Our assessors are highly skilled and experienced community services practitioners and managers as well as being experienced in ASES assessments. We have refined and streamlined our assessment process to minimise paperwork focusing attention on organisational growth and continuous quality improvement. If you are interested in ASES accreditation, please contact us for an obligation free initial consultation.
ASES has a strong focus on client rights and social justice. They are ideal for community-based organisations and not-for-profits that wish to develop:
ASES is based on the following organisational principles:
ASES is offered at two levels of accreditation: certificate and award levels. Both pathways ensure a developmental and supportive approach for organisations to develop their quality frameworks.
The certificate level promotes sound management principles and contains legal requirements that align with each organisation’s strategic directions and includes:
The Award level requires the systematic implementation of the each organisation’s strategic agenda. It includes monitoring, evaluation and quality improvement throughout the organisation. It builds on the certificate level and has three additional areas:
Organisations are required to achieve accreditation at the Certificate level before they can be assessed at the Award level.
Call us now to find out about our bonus services offered with all ASES assessments including leadership development/executive coaching, mid-term reviews and additional risk assessments for areas of your organisation that you are most concerned about.
AQP offers assistance with preparing for quality reviews and accreditation against a range of health, community services and generic service standards. We help organisations to understand requirements, collate evidence and complete self-assessments. We provide gap analyses and develop or help organisations to develop all required systems, policies and processes to meet standards.
We specialise in integrating the requirements of multiple standards into streamlined products such as integrated policy and procedures manuals. AQP offers support to organisations undertaking accreditation in a range of service standards including:
Whether you are preparing for external accreditation or undertaking a self-assessment for non-accredited standards, we can support you through the process and provide an objective view of your progress against standard requirements. We can also develop any systems, processes, procedures and tools that you need to meet requirements and set you on a path to continuous quality improvement.
The human services sector is undergoing an unprecedented funding and business model reform and change. Organisations must continually evolve their structure, processes and people to respond to change and enable sustainable success.
AQP supports organisation to shape and transform organisations to deliver on their strategy and to maximise their performance. We take an integrated approach because we know that strategically aligned organisations deliver better outcomes for their business and their workforce.
While every solution we devise is different as it is based on the unique needs of each organisation, some of our services in this area include: