
ASES accreditation
The Australian Service Excellence Standards (4th Edition 2016) are administered by the South Australian Department of Communities and Social Inclusion (DCSI) and are internationally recognised. Organisations complete self-assessments and an external assessment to achieve three-year accreditation.
AQP is an approved assessor for the Australian Service Excellence Standards (ASES). Our assessors are highly skilled and experienced community services practitioners and managers as well as being experienced in ASES assessments. We have refined and streamlined our assessment process to minimise paperwork focusing attention on organisational growth and continuous quality improvement. If you are interested in ASES accreditation, please contact us for an obligation free initial consultation.
Benefits of ASES
ASES has a strong focus on client rights and social justice. They are ideal for community-based organisations and not-for-profits that wish to develop:
- systematic approaches to strategy and resource management
- a better understanding of the needs of clients and communities
- stronger approaches to accountability and reporting
ASES Principles
ASES is based on the following organisational principles:
- customer focus
- clear direction with accountability
- continuous learning and innovation
- valuing people and diversity
- collaborative work practices
- evidence-based decision making
- social, environmental and ethical responsibility
ASES is offered at two levels of accreditation: certificate and award levels. Both pathways ensure a developmental and supportive approach for organisations to develop their quality frameworks.
Accreditation levels
ASES—certificate level
The certificate level promotes sound management principles and contains legal requirements that align with each organisation’s strategic directions and includes:
- Sound management
- People, partnerships and communication
- Service provision
ASES—award level
The Award level requires the systematic implementation of the each organisation’s strategic agenda. It includes monitoring, evaluation and quality improvement throughout the organisation. It builds on the certificate level and has three additional areas:
- Leadership
- Improvement
- Results
Organisations are required to achieve accreditation at the Certificate level before they can be assessed at the Award level.
Bonus services
Call us now to find out about our bonus services offered with all ASES assessments including leadership development/executive coaching, mid-term reviews and additional risk assessments for areas of your organisation that you are most concerned about.